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We’re here to help with your pet care and bathing product orders.
Customer Support
For questions about products, orders, delivery, returns, or exchanges, please contact us by email at shop@futurepay-develop.com.
Support hours: Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.
Returns and Exchanges
To request a return or exchange, email your order information, the reason for the request, and any relevant photos. Please obtain the return address and instructions from customer support before sending anything back. Do not send returns to the package sender address.
Privacy Requests
For requests to access, correct, or delete personal information, or to submit a privacy complaint, contact shop@futurepay-develop.com. Identity verification may be required.
Business Address
Hong Kong HongChuang Trading Limited UNIT H32, RM 6, 10/F, LEMMI CENTRE, 50 HOI YUEN ROAD, KWUN TONG, HONG KONG
Support email
shop@futurepay-develop.comAddress
UNIT H32,RM 6,10/F,LEMMICENTRE,50 HOI YUEN ROAD,KWUN TONG,HONG KONG
Business hours
周一至周五 09:00–18:00（Asia/Shanghai），法定节假日除外。