INFORMATION
Returns & Exchanges
HongChuang accepts return and exchange requests submitted within 30 calendar days of receiving the item, subject to the conditions below and applicable consumer rights.
Return period
Contact us within 30 calendar days from the date you receive the item to request a return or exchange. This customer-care period does not limit any withdrawal rights, quality guarantees, or other consumer rights available under applicable law.
Return and exchange conditions
For ordinary returns or exchanges, the item should be in good condition, with all accessories included, and you should provide your order information. Necessary unboxing and inspection do not by themselves mean that an item is damaged.
For quality issues, shipping damage, incorrect items, or missing parts, contact us with a description of the issue and any available photographs. Customer support will review the information and coordinate the next steps.
Special product conditions may be stated separately before sale. Nothing in these arrangements excludes rights provided by applicable law.
How to request a return or exchange
Email shop@futurepay-develop.com with your order information, the reason for the return or exchange, and any relevant photographs. Obtain the return address and shipping instructions from us before sending anything. Do not send the item to the sender address printed on the parcel.
Keep your proof of dispatch after sending the item. Returns and exchanges are arranged through customer support; this website does not provide an online return-request form or an automatic return-label service.
Return shipping costs
For returns unrelated to a quality issue, return shipping costs are the customer’s responsibility. For quality issues, shipping damage, or incorrect items, HongChuang covers reasonable return shipping costs. No separate return processing fee is charged.
Refunds
After we receive and inspect the returned item, customer support will normally arrange the refund within 5 business days. If an item does not need to be returned, the refund will be processed after the refund arrangement is confirmed.
Refunds will be handled through the original payment method where possible. If that is not possible, we will discuss an alternative arrangement with you. The time for funds to appear in your account is determined by the payment provider. Where applicable law requires an earlier refund, the applicable legal requirement will apply.
Contact
For returns, exchanges, or item problems, email shop@futurepay-develop.com. Customer support hours are Monday to Friday, 09:00–18:00 (Asia/Shanghai), excluding public holidays.