Frequently Asked Questions

We deliver only to the countries and regions available in our checkout country selector. The same delivery destinations apply to our Terms & Conditions and checkout. We do not deliver to the store’s restricted destinations, which cannot be selected at checkout or used for orders.

After payment is confirmed, orders are prepared and handed to the carrier within 1–3 business days. Delivery is then estimated to take 7–15 business days, excluding preparation time. Actual timing may be affected by the destination, customs clearance, holidays, and carrier arrangements.

Shipping charges are shown separately at checkout and confirmed before payment. The product price includes taxes collected by the merchant. For cross-border delivery, import duties or destination taxes not included in the quoted amount are the customer’s responsibility, unless applicable law provides otherwise.

Delivery arrangements use standard courier or postal services according to the destination. Delivery progress can be checked manually through customer support. Contact shop@futurepay-develop.com with your order number if you need help with dispatch or delivery information.

Contact shop@futurepay-develop.com within 30 calendar days of receiving the item. Provide your order information, the reason for the return or exchange, and relevant photographs where available. For a standard return or exchange, the item should remain in good condition with its accessories. Obtain the return address and shipping instructions from customer support before sending anything, and keep your proof of dispatch.

Contact shop@futurepay-develop.com with your order information, a description of the issue, and available photographs. Customer support will review the situation. Reasonable return costs for quality issues, shipping damage, incorrect items, or missing parts are covered by the merchant.

For returns unrelated to product quality, the customer is responsible for the return shipping cost. Reasonable return costs for quality issues, shipping damage, or incorrect items are covered by the merchant. No separate return handling fee is charged.

After the returned item is received and checked, customer support will usually arrange the refund within 5 business days. If an item does not need to be returned, the refund will be processed after the refund arrangement is confirmed. Refunds are preferably made through the original payment method; if that is not possible, the alternative will be discussed with the customer. The payment provider determines the actual time for funds to arrive.

If a payment result is uncertain, a charge appears more than once, or payment was made after an order deadline, contact shop@futurepay-develop.com with your order number and payment reference before making another payment. A payment under review does not by itself confirm that an order has been reactivated or that a refund has been issued.